1. Shipping Policy A. For customers in Vietnam: - The Quintime provides free delivery directly to customers. Delivery takes 3–5 days. - Customers may also pick up the product in person at 59 Ly Nam De, Hang Ma Ward, Hoan Kiem District, Hanoi. - Please record an unboxing video and check the package carefully. If you find any issues, contact us at (+84) 94 193 3009 for support. B. For international customers: - The Quintime offers free delivery within 3–15 business days, depending on the destination. Exact timing will be confirmed after address verification. - Please record an unboxing video and check the package carefully. If you find any issues, contact us at (+84) 94 193 3009 for support. 2. Return Policy You can return or exchange the product within 3 days after receiving the order in the following cases: - The received product does not match your order (wrong model, color, etc.). - The product is damaged during shipping. - Technical defects from the manufacturer that cannot be fixed. You cannot return or exchange in these cases: - Product damaged due to customer mishandling (drops, water damage, etc.). - Improper usage not in accordance with guidance from The Quintime staff. Returned items must include all original tags and accessories, and must not be tampered with. For assistance, call The Quintime at (+84) 94 193 3009.